Contact Us
Got a question about one of the casinos on this site, spotted something in a review that needs a second look, or just want to tell us how a slot bonus actually played out for you? This page covers how to reach Online Casinos, what we can (and can't) help with, and where to go if you need something more specific than a reply from us.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can — the casino name, the page you were reading, and what you'd like clarified or corrected — and we'll get back to you as soon as we're able to. We read every message, though as an independent review team we can't promise instant replies at busy times.
What we can help with
- Corrections to bonus terms, wagering requirements, or editorial ratings shown on our casino write-ups
- Questions about how we assess and rank online slots sites and welcome offers
- Feedback on your own experience with a listed casino — good or bad — that might help other readers
- Suggestions for casinos, slot titles, or topics you'd like us to cover
- General questions about how online slots, RTP, or licensing work
What we can't help with
We're a review and comparison site, not a casino operator, payment processor, or regulator. That means there are some things only the casino itself — or an outside body — can sort out:
- Account issues, deposits, or withdrawals: Any problem with your money, your account balance, or a stuck withdrawal needs to go directly to the customer support team of the casino in question. We have no access to player accounts and can't intervene in payment disputes.
- Bonus disputes: If a wagering requirement, expiry date, or maximum withdrawal cap on a bonus wasn't honoured, the casino's support desk is the first point of contact. Always read the bonus terms in full before claiming an offer — the exact conditions vary by promotion and by state.
- Identity verification (KYC): Casinos may ask for ID documents before releasing a withdrawal. This is a standard anti-fraud check carried out by the casino, not by us, and we can't speed it up or explain a specific rejection.
- Problem gambling support: If gambling has stopped being enjoyable or is affecting your finances or wellbeing, please visit our Responsible Gambling page for self-exclusion programs, deposit and time limit tools, and links to state and national support services.
Before you write in about a specific casino
A few quick checks can save you a back-and-forth:
- Confirm the casino holds a valid license and that its site uses HTTPS encryption before you raise a security concern with us
- Re-read the bonus terms attached to the offer — many disputes come down to a wagering requirement or game restriction that was stated upfront
- Check whether the casino's own support team (live chat or email) has already responded to your query
- Have your account email and approximate date of the issue ready, since we may ask for these to look into a report properly
If you're still not sure a casino is legitimate, our About Us page explains how we research and rate the operators we list, and our Terms and Conditions cover how this site works and what our reviews do and don't guarantee.
A note on availability and eligibility
Online casino availability depends on your state's laws, and players must meet the minimum legal gambling age — typically 21 — along with any residency or physical-presence rules that apply where they live. If your query relates to whether a particular site is legally available to you, the casino's own terms page is the most reliable source, since state-by-state rules change.
Feedback shapes what we publish
Reader reports on withdrawal times, customer support responsiveness, or how a bonus actually worked out in practice feed directly into how we update our reviews. If something in our coverage doesn't match your real experience with a licensed operator, telling us about it helps keep the site accurate for the next person comparing casinos online.